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Ask eBook Support

If you have difficulty accessing eBooks from the Greater Phoenix Digital Library, or another of the library's eBook providers, here are some quick tips.

  • If you are unable to log in :

Be sure your library card number is current (has not been reported as lost) and that there are no charges greater than $10. If you don’t know your PIN, it is generally the last 4 digits of the telephone number you gave the library when you applied for your card. You can contact the library at 623-930-3530 to have your PIN reset during regular library hours.

  • If you are unable to download an item, try here:

Digital Media FAQs and Instructions

Please complete and submit the form below to request a reset of the maximum number of downloads.

If you are still experiencing difficulties, you are probably experiencing technical support issues with your hardware, software or internet services. Please contact the customer support department for your hardware, software or internet service to resolve the issue. The library cannot provide software or hardware-related support for computers, laptops, tablets, smart phones, or eBook readers.


(Note: Fields indicated in bold are required.)

Your Name:
Your Email Address:
Phone Number (with Area Code):

Library Card Number:
Your Glendale Public library Card number should begin 21442

Internet Browser:
If you know, please tell us what Internet Browser and version you are using (e.g., Internet Explorer 5.5; Netscape 6; etc.)

Computer and Operating System:
If you know, please tell us what type of computer and operating system you are using (e.g., PC Windows XP; Macintosh OS 7; etc.)

Describe Your Problem:
Please describe the problem(s) you are having. Be as detailed and specific as possible. Tell us what is on your screen when the problem is occurring. If you are getting specific error messages, please tell us what the messages say. Include the titles of items and/or the types of devices you are using..
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