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Glendale, AZ


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cr logoOverview:
Glendale Fire Crisis Repsonse has two (2) responding units. Each unit is staffed with 2 Crisis Team Members (CTM's). The role of the team is to provide immediate crisis intervention and on-scene victim assistance. The team provides emotional support, information, and referrals to our customers.

The Glendale Fire Department allows members of the community, 21 years of age and older, to participate in an Observation Ride  with an on-duty Crisis Response crew. This program is intended as an educational endeavor to acquaint community members with the Fire and Emergency Medical, and Crisis Response Services provided by the Fire Department, and to better understand the duties and responsibilities of today's Crisis Response members.

This program allows for our community to experience responding to emergency calls in a Crisis Response vehicle while observing both Glendale Fire Department and Crisis Response operations in a variety of emergency situations. Observers will also experience firsthand what life in the fire house is all about, and to get to know your Crisis Team Members (CTMs) community firefighters on a more personable basis.

The Observation Ride may not be feasible for everyone. Observers and Ride-Along Applicants must have the physical ability to rapidly get on fire apparatus to prevent delays in emergency response. Riders must also be able to withstand the weather variations common to Arizona for a significant period of time, as necessary to deal with different emergency events. The Fire Department will attempt reasonable accommodations to allow the observation ride to occur.

About Us

The Crisis Response Team is made up of dedicated volunteers trained by the Glendale Fire Department. They specialize in being compassionate & professional during a time of need. Some Team members have a background in behavioral health, crisis intervention or emergency medicine. Read more

How to Volunteer or InternGlendale, AZ - Volunteer

Qualifications & Selection Process: 

  • 21 Years of Age
  • High School Diploma or GED 
  • Bachelor's or Master's preferred
  • Must Have a Valid Arizona Drivers License
  • Pass Standard Fire Department Required Drug Test and Background Check
  • Complete 8 Steps to Volunteer & Intern
  • Schedule an Observation Ride
  • Pass Interview Process
  • EMT Certification Preferred
  • Bilingual Skills are Preferred
  • People Skills 


  • Monthly Participation On Shifts and One Meeting (Volunteers 24hrs/month, Interns 24hrs/week)
  • Crisis InterventionTraining and Quarterly Classes are Required

Monthly Mandatory Training Schedule for 2019



April Trainings:

  • April 17th Glendale Quarterly Meeting 6 PM till 8 PM

May Trainings:

  • May 4th Glendale CR Orientation& Specific Training 8AM till 5 PM
  • May 11th Regional Crisis Intervention Training 8 AM till 5 PM

July Trainings:

  • July 13th Glendale CR Orientation& Specific Training 8AM till 5 PM
  • July 18th Glendale Quarterly Meeting 6 PM till 8 PM
  • July 20th Regional Crisis Intervention Training 8 AM till 5 PM

August Trainings:

  • August 10th Glendale CR Orientation& Specific Training 8AM till 5 PM
  • August 17th Regional Crisis Intervention Training 8 AM till 5 PM

October Trainings:

  • Oct 12th Glendale CR Orientation& Specific Training 8AM till 5 PM
  • Oct 17th Glendale Quarterly Meeting 6 PM till 8 PM
  • Oct 19th Regional Crisis Intervention Training 8 AM till 5 PM
Crisis Response Crews operate 24 hours a day, 7 days a week
Some of the call types include:
  • Adult, child & infant deaths
  • Fire loss
  • Drownings
  • Death Notification
  • Grief Support
  • Homicides
  • Domestic Violence
  • Fatalities
  • Suicides (ideations, attempts & completions)
  • Sexual Assaults
  • Serious Medical Emergencies
  • Abuse, neglect, exploitation of children or adults
  • Traffic Collisions
Glendale Fire Crisis Response is a member ofus crisis care  U.S. Crisis Care
U.S. Crisis Care is a nonprofit organization that helps communities support people affected by tragedies like suicides, fatal heart attacks, serious accidents, and homicides. Volunteers are there, on scene, to preserve a ray of hope and help survivors begin rebuilding healthy, fulfilling lives. Website



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