Utility Collections

Glendale’s Revenue Recovery team is dedicated to collecting delinquent revenues owed to the City through a fair process involving direct collection and education. If necessary, the team also utilizes third party collection agencies.

The Revenue Recovery team may perform field collection visits. Click here to learn what to do if you are approached by someone claiming to be collecting for the City of Glendale.


Office location:

City of Glendale
Revenue Recovery
City Hall First Floor
5850 W Glendale Avenue
Glendale, Arizona 85301


Hours:
8:00 a.m. to 5:00 p.m., Monday through Friday (excluding City observed holidays)

Email:
revenuerecoveryunit@glendaleaz.com

Phone:
(623) 930-2239

  • Collection Fees and Charges
    Any person who has a delinquent account maintained by the City will be responsible for all costs incurred by the City in collecting those delinquent funds.  This includes any direct costs incurred, including the cost of a third-party agency.
  • Third-party agencies
    If your delinquent account has been referred to a third-party agency, you must contact and pay them directly. Glendale is currently contracted with the following third-party agencies:

      Transworld Systems, Inc. 1-800-331-8019
      Bethune & Associates 1-800-783-5402
      Lippman Recupero, LLC 1-844-306-2232

    If your delinquent account has been referred to a third-party agency and you make a payment to City of Glendale, a portion of the payment will be applied to the collection agency fee leaving a balance remaining until the delinquent balance and the collection fee are paid in full.